Refund Policy

At Zelis Gmazel Store, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• Items must be unused, unworn, and in original condition

• Products must be returned in original packaging

• Proof of purchase or order number is required

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Final sale or clearance items

• Gift cards

Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days to the original payment method.

Shipping Costs

Shipping fees are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

Contact Us

For refund or return requests, please contact:

Email: support@zelisgmazel.store